Models of Elliptical Galaxies
Crossing times: Tcross ~ R/V
Relaxation time then varies as
Trelax ~ 0.2(N/logN) Tcross where N is the number of stars
in the system
For galaxies, crossing times ~1/100 the age of the
universe (100 million years), and the relaxation times
are on order of 1017 years – so close interactions
between stars essentially never happen.  “Collisionless”
is a good approximation.  This is because N is large,
and the collision must be very close for another star’s
potential to overwhelm the ensemble potential.
Note: this argument is NOT true for Globular Clusters!
Also not true for galaxy clusters!
The upshot of this is that you can treat galaxies in
terms of motions in a global potential.